Terms & Conditions

These terms and conditions apply to your use of the Cristal Poker Casino website, related services and any account you create through the site. By accessing the website, registering an account or using any available service, you confirm that you have read, understood and accepted these terms. If you do not agree with them, you must not use the website or its services.

Additional rules may apply to particular games, tournaments, promotions, payment services or other features. Those rules will be displayed when relevant and form part of these terms. If a specific rule conflicts with a general term, the specific rule will apply to the relevant game, service or offer.

You are responsible for checking the current version of these terms before using the website. We may update, replace or amend the terms from time to time. Changes may be made to reflect legal requirements, changes to the website, security needs or operational developments. Continued use of the website after an update means that you accept the revised terms.

You must use the website only for lawful purposes and in accordance with these terms. You must not use the website to engage in fraud, money laundering, unlawful gambling, abuse, harassment, unauthorised commercial activity or any conduct that could harm the website, its users or its systems.

• You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location.
• You must access and use the website only where online gambling services are lawful and available to you.
• You must provide information that is accurate, current and complete when requested.
• You must follow all applicable laws, regulations and restrictions that apply to you.
• You must not allow another person to use your account or use another person's account.

Some services may require you to create a personal account. You may be asked to provide information such as your name, date of birth, residential details, payment information or other details needed to operate the account and meet legal or security requirements. Information supplied during registration and account checks must be truthful and must belong to you.

We may need to verify your identity, age, location or source of funds before allowing certain activities. Verification may also be required during or after account use. You agree to provide requested documents or information within a reasonable period. If information cannot be verified, is incomplete or appears inaccurate, access to some or all services may be delayed, restricted or refused.

Your account is personal to you. You are responsible for keeping your login details, passwords, devices and authentication information secure. You must notify us as soon as possible if you believe that your account has been accessed without permission, your password has been disclosed or any account information is incorrect.

You must not open or operate multiple accounts unless expressly permitted by the applicable rules. We may close, suspend or restrict accounts where we identify duplicate accounts, inaccurate information, suspicious activity, attempted fraud, a breach of these terms or a legal or regulatory concern. We may also refuse registration or limit access where this is reasonably necessary to protect users or the website.

If an account is closed or suspended, we may review relevant activity before deciding what happens to any remaining balance. Funds may be handled in accordance with applicable law, these terms, transaction records and the outcome of any security or compliance review. You must not attempt to bypass a restriction by opening another account or using another person's details.

1. Choose a strong password and keep it confidential.
2. Check your account details regularly and tell us about errors promptly.
3. Use only payment methods that are in your name or that you are authorised to use.
4. Do not permit children or other unauthorised people to access your account.
5. Co-operate with reasonable identity, security and compliance checks.

Available payment options, processing requirements and any applicable conditions will be shown on the website. You should review those details before making a deposit or requesting a withdrawal. A payment may be subject to checks by the relevant payment provider, financial institution or other service provider, and we cannot control delays caused by those parties.

You must only deposit money that you are entitled to use and can afford to lose. Deposits are intended for gaming activity and must not be used for unlawful purposes or as a way to transfer funds between people. We may refuse, reverse, hold or review a transaction where there is a security, fraud, payment, legal or compliance concern.

Before a withdrawal is processed, we may require account verification, confirmation of payment ownership or other information. A request may be delayed or declined if account information is incomplete, a payment is disputed, a transaction is under review or the request does not meet the relevant game or payment conditions. Any fees, limits or processing conditions will be shown where they apply.

Games are provided for entertainment. Results are determined by the relevant game rules and, where applicable, random outcomes. You accept the result of a completed game or transaction, subject to any correction required because of an obvious error, technical problem, unauthorised activity or other circumstance recognised under these terms.

If a game is interrupted by a technical fault, communications problem, software error or other event outside reasonable control, we may investigate the affected activity and take appropriate action. This may include restoring a valid balance, voiding an affected transaction where permitted, correcting an obvious error or providing another reasonable remedy. We will not knowingly rely on an error to your disadvantage where applicable law requires a different outcome.

You must not use software, devices, scripts, bots or other tools designed to gain an unfair advantage, interfere with the website or manipulate a game. You must also not attempt to exploit a vulnerability, reverse engineer the service, introduce malicious code or interfere with another user's access.

Promotions, bonuses, competitions and other offers may be subject to separate promotional terms. Those terms will set out the eligibility requirements, participation steps, expiry details, wagering or play conditions, withdrawal rules and any other limits that apply. You should read the full offer terms before taking part.

We may withdraw, amend or restrict an offer where this is permitted by its terms or required because of an error, misuse, suspected fraud, technical issue or legal requirement. Unless the relevant promotion states otherwise, an offer is intended for one eligible person and one account. We may remove an offer or related benefit if it was awarded incorrectly or obtained by breaching the promotion terms.

Gambling involves risk and is not a way to make money or solve financial problems. Set limits before you play, keep track of your activity and only use funds that you can afford to lose. Never chase losses, borrow money to gamble or gamble to deal with stress or personal difficulties.

• Take regular breaks and avoid gambling when tired, upset or affected by alcohol or other substances.
• Use available account tools, such as deposit limits, time reminders, activity reviews or self-exclusion options, where offered.
• Ask for support if gambling is affecting your finances, relationships, work, study or wellbeing.
• Contact an appropriate gambling support service in Australia if you are concerned about your gambling.
• Tell us if you want information about available safer gambling measures.

Personal information is handled in accordance with the applicable privacy information for the website. Information may be collected and used to provide services, administer accounts, process transactions, verify identity and age, improve security, meet legal obligations and communicate important service information. You should review the Privacy Policy for further information about collection, use, disclosure, storage and access rights.

The website and its content may change, be suspended or become unavailable from time to time. We do not guarantee that the website will always be uninterrupted, error-free, secure or available on every device or network. You are responsible for having a suitable device, internet connection and software, and for any charges imposed by your internet or telecommunications provider.

Content on the website, including text, graphics, logos, designs, software and other materials, is protected by intellectual property rights. You may use the website for personal, lawful purposes only. You must not copy, reproduce, publish, distribute, modify, sell or commercially exploit website content without appropriate permission.

To the extent permitted by law, we are not responsible for loss caused by your failure to follow these terms, unauthorised access resulting from your failure to protect account details, events outside reasonable control, interruptions caused by third parties or equipment and software that you use to access the website. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

You may be responsible for losses, costs or claims that result from your unlawful use of the website, your breach of these terms, your misuse of an account or your infringement of another person's rights. This does not apply to the extent that the law does not allow such responsibility to be imposed.

If you have a question, concern or complaint about an account, transaction, game, promotion or website service, raise it through the support channel made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the issue. We may ask for further information before responding.

These terms are intended to be read consistently with applicable Australian law and any mandatory rights available to Australian consumers. If a court or authorised body finds part of these terms invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted. A failure to enforce a provision immediately does not mean that the provision has been waived.

For questions about these terms, please use the current contact or support options displayed on the Cristal Poker Casino website. The version of these terms published on the website is the current version unless a later version is expressly stated to apply.